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  • Executive MBA
    • Information Sessions
    • If you're interested in an accelerated MBA focused on executive leadership and general management, consider coming to an Executive MBA Information Session.  At our information sessions, program staff will discuss the Executive MBA Program in detail, explaining everything from the application process to the lockstep, cohort style program. Current students, alumni, and faculty will be on hand to offer their insights into the program and answer any questions you may have.
    • View Information Session Dates & Times
  • MBA Ed. Leadership
    • Contact Us to Learn About the MBA in Education Leadership
    • Krista SavocaKrista Savoca
      Academic Program Support Manager
      Phone: (505) 277-2525
      Office: GSM 308
  • Career & Professional Development
    • Career & Professional Development Programs
    • Anderson's Career and Professional Development Programs are designed to expand your mastery of current competencies and help you develop new ones. While you won't get a grade, you will acquire new knowledge and a certificate of completion that demonstrates to others your continued desire for self-improvement.
    • Contact Us
    • Bruncha Milaszewski
      Education & Outreach Manager
      Phone: (505) 277-8608
      Office: GSM 3rd Floor
    • Fall 2015 Program Offerings

    Healthcare Management
    Dates: Fridays, Sept. 4 - Oct. 23, 2015
    Time: 1:00 pm - 4:00 pm

    Executive Negotiations
    Dates: 2 Thursdays, Sept. 17 - Oct. 29, 2015
    Time: 6:00 pm - 9:00 pm

    Practical Project Management
    Dates: Fridays, Sept. 18 - Nov. 20, 2015
    Time: 8:30 am - 12:00 pm

    Dates: Mondays, September 21 – December 7, 2015
    Time: 6:00 pm - 9:00 pm

    Essentials for Managers
    Dates: Tuesdays, Sept. 22 - Nov. 24, 2015
    Time: 6:00 pm - 9:00 pm

    Lean Practitioner
    Dates: Wednesdays, Sept. 23 - Nov. 11, 2015
    Time: 6:00 pm - 9:00 pm

    Digital Marketing
    Dates: Thursdays, Sept. 24 - Nov. 12, 2015
    Time: 6:00 pm - 9:00 pm

    Business Start-Up 102
    Dates: Wednesdays, Sept. 23 - Nov. 11, 2015
    Time: 6:00 pm - 9:00 pm

    Women's Leadership
    Dates: Fridays, Oct. 2 - Nov. 20, 2015
    Time: 1:00 pm - 4:00 pm

    Mediation Certification
    Dates: 6 Saturdays, Oct. 10 - Nov. 21, 2015
    Time: 9:00 am - 4:45 pm

    HR Straight Talk Series II - FLMA
    Dates: Wednesdays, Sept. 23 - Oct. 7, 2015
    Time: 8:30 - 11:30 pm

  • Custom Programs
    • Custom Programs & Consulting Services
    • Custom Programs Home
      UNM's Anderson School of Management offers a wide range of custom programs, training and consulting services that provide result-based impact with an emphasis on short term gains and long-term sustainability. We are committed to sustained growth of all of our clients and it is our mission to provide the best in quality training services by understanding their unique vision.
    • List of Clients
      UNM's Anderson School of Management offers customized training services to organizations and businesses throughout New Mexico.
    • Contact Us to Start Building Your Custom Program
    • Bruncha Milaszewski
      Education & Outreach Manager
      Phone: (505) 277-8608
      Office: GSM 3rd Floor
  • CFO Academy
    • CFO Academy
    • CFO Academy Home
      Established in 2009, the CFO Academy is a prominent community of finance leaders and decision makers who provide trusted knowledge, pertinent resources and peer-to-peer collaboration to New Mexico’s financial professionals. We help our members become effective leaders while driving both their personal and their organizational results. Our professional network connects members with other financial professionals, valuable information, distinguished organizations and engaging discussions.
    • CFO Academy Professional Development Series
    • CFO Academy Professional Development Series is series of training and networking events providing continuing professional education on the latest technologies, laws, and trends in accounting and tax rules influencing financial professionals.
    • Contact Us
    • Bruncha Milaszewski
      Education & Outreach Manager
      Phone: (505) 277-8608
      Office: GSM 3rd Floor
  • Contact Us
    • Hours of Operation
    • Monday through Friday from 8:00 a.m. to 5:00 p.m.
    • Contact Information
    • Phone:  (505) 277-2525
      Fax:  (505) 277-0345
    • Mailing Address
    • Executive and Professional Education Center
      MSC05 3090
      1 University of New Mexico
      Albuquerque, NM 87131-0001
    • Physical Address
    • 1924 Las Lomas NE
      Graduate School of Management
      Third Floor, Room 328
      Albuquerque, NM 87131-0001
    • Key Contacts
    • Audrey ArnoldAudrey Arnold
      Phone: (505) 277-2525
      Office: GSM 3rd Floor
    • Kristy NunleyKristy Nunley
      Data Manager
      Phone: (505) 277-2525
      Office: GSM 328

Conflict Management

This program is not currently being offered.  Click here to sign up for email notifications!

Course Information

We all encounter difficult situations on a regular basis. Whether it's with a supervisor, a coworker, a client or within your team, gaining skills in conflict management empowers you to communicate with ease. This interactive program is taught by highly skilled leaders and is designed to help you achieve a broad understanding of conflict resolutions and negotiations. You will walk away with personalized practical skills that will allow you to confidently collaborate with others without leaving a trail of debris.

Who Should Take this Course:

Everyone! Especially those whose job responsibilities include management of workplace conflict such as, Human Resource Professionals, Corporate Executives, Nonprofit Directors and Managers, Union Officials, Office Administrators and Sales Professionals.

What You Will be Able to Do:

  • Discover and commit to new ways to eliminate some of the root causes of conflict
  • Learn how to effectively identify and deal with bullying behavior
  • Respond quickly and effectively to resolve emotionally charged situations
  • Replace unproductive reactions with positive actions

How You Will Benefit:

  • Avoid the expense and emotional turmoil of badly managed conflict situations
  • Build stronger working relationships
  • Feel confident whenever you encounter conflict


To receive the Anderson School's Certificate, participants must attend 8 of the 10 sessions.

  • Distinguish between functional and dysfunctional conflict
  • Explore a new way to view and approach conflict
  • Examine some of the consequences of leaving conflicts unaddressed
  • Examine root causes of conflict
  • Learn and practice approaches and techniques which minimize conflict
  • Discover and commit to changes you can make to eliminate some of the root causes of conflict
  • Get hands-on practice in the art of managing egos and emotions in difficult situations
  • Find creative solutions to conflicts by identifying the needs or interests
  • Communicate in a manner that does not cause you or others to become defensive
  • Learn six ways to find creative solutions to conflicts, even when emotions are running high
  • Discover what to listen for
  • Learn how to listen when the other perspective seems wrong or unfair
  • Practice finding areas of agreement by putting yourself in the other's shoes
  • Discuss the various kinds of difficult personalities
  • Learn how to recognize a difficult personality
  • Practice using strategies for coping with bosses, coworkers and employees who have difficult personalities
  • Learn when to turn to other resources
  • Identify nonverbal behavior that indicates a conflict within the team
  • Examine the impact that conflict has on a team
  • Learn how teams normally handle conflict
  • Discover how to confront conflict in a group setting
  • Learn what to do when groups become divided by conflict
  • Practice discussing issues with everyone present
  • Learn to plan and strategize effectively for a negotiation
  • Get more of what you want or need by setting goals, asking prices, and "bottom lines"
  • Create win-win agreements that build long-term business relationships
  • Explore what mediation is and when it's appropriate
  • Discover how to conduct productive, informal mediations at work
  • Practice the skills and techniques successful mediators utilize
  • Be able to recognize bullying behavior
  • Understand the different types of bullies
  • Identify the bullying behavior differences of bosses, peers and subordinates
  • Learn how to deal with bullying behavior
  • Practice conflict management when confronted with a bully