Communicating Effectively at Work
Communication, more often than not, means you want something to happen, and how well you communicate is measured by the results you achieve. Our program will help you develop the essential skills of interpersonal communication, business writing, presentations and meeting facilitation. You will learn practical, proven techniques for communicating effectively, writing with credibility, improving leadership skills and projecting a more confident, polished and professional image.
How You Will Benefit:
- Improve your image through increased self-awareness
- Build better rapport and gain the trust of your colleagues
- Gain confidence in your presentation skills
- Learn to take charge and make every meeting matter
Certificate Eligibility:
To receive the Anderson School's Certificate of Completion, participants must attend 9 of the 12 sessions.
Instructors:
Click on an instructor's name to learn more about that person.
- Learn why good business communication is the foundation for successful managers
- Identify your goals for communicating more effectively on the job
- Discover how to analyze your audience from a panel of experts in the fields of writing, interpersonal relations, and public speaking
- Review the entire writing process
- Use time management techniques to organize a writing project
- Develop tools for conducting audience analysis in writing
- Learn to write clear and concise letters, memos, and e-mail
- Discover how to write effectively and with power at the sentence and paragraph level
- Design effective formats for workplace documents
- Find out how to write difficult documents including hiring confirmation and rejection letters, reprimands, agendas, and fund-raising solicitations
- Understand the difference between writing for the Web and other documents
- Learn to proofread without a software program
- Avoid common grammar mistakes and confusing word pairs
- Discover how to structure your message for maximum impact
- Analyze a presentation for different audiences and venues
- Recognize when to use impromptu, extemporaneous, and scripted speaking approaches
- Develop the skills to dissect and perfect your message
- Determine which type of notes best complement your presentation style
- Respond thoughtfully rather than react emotionally
- Learn how to set clear expectations and hold people accountable
- Develop skills to transform complaints into requests
- Learn to resolve the conflicting needs of multiple parties
- Understand how to surface assumptions and projections
- Discover why prompt and effective follow-up is essential
- Learn proven techniques to address rumors head on
- Understand how gossip can be helpful
- Improve office communication to ensure a "win-win" for all
- Learn how to analyze and prepare for small group (2-20) versus large group (20+) presentations
- Understand the politics and dynamics of an intimate presentation setting
- Discover the secrets of successful large group presentations
- Practice proven rehearsal and visualization techniques for outstanding performances
- Put pizzazz in your PowerPoint presentations
- Build the confidence to be ego-less
- Learn to listen without an agenda
- Gain skills to ask exploratory questions
- Find out how to deliver messages that motivate
- Discover solutions through appreciative inquiry
- Overcome stage fright: appearance and attitude check-up
- Learn how to connect with your audience
- Discover how to manage a group presentation
- Become skilled at staying cool under fire
- Expect curve balls: handle questions and objections with finesse
- Maintain control with pacing and active listening
- Develop persuasive proposal writing skills
- Learn how to use reports and proposals as management tools
- Identify common problems in writing reports and proposals
- Practice planning, structuring, reviewing, editing, and presenting your report or proposal
- Ensure that the right people, roles, and responsibilities are at your meeting
- Learn effective ways use meeting documentation
- Manage your meeting topics, timing, and goals
- Discover techniques to manage noise-makers, wallflowers, bird walkers, and fighters
- Become skilled at checking in to improve your meeting process
- Make a short presentation, facilitate a meeting, or submit a written document and get coaching for improvement
- Receive inputs and tips from a panel of communications experts
- Ask your questions and get solutions
